At DoxieDay, customer satisfaction is important to us. If you experience an issue with your order, we’re here to help.
Returns
Due to the nature of our products and fulfillment process, we only accept returns under specific circumstances.
You may be eligible for a return or replacement if:
- Your item arrives damaged or defective.
- You receive the wrong item.
- Your order is significantly different from the product description.
To request a return or replacement, please contact us within 7 days of receiving your order.
Non-Returnable Items
We are unable to accept returns for:
- Personalized or customized products (unless they arrive damaged or defective).
- Items that have been used, washed, or altered.
- Items returned without prior authorization.
- Orders where the customer selected the wrong size, color, or product.
Refunds
Once your request has been reviewed and approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
Once an order has entered processing or has been shipped, it can no longer be canceled.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please email us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos showing the product and packaging
We’ll review your request and work toward an appropriate resolution, which may include a replacement or refund.
Return Shipping
If a return is approved due to our error (such as a defective or incorrect item), we will provide instructions for the return process.
If a return is approved for any other eligible reason, the customer may be responsible for return shipping costs unless otherwise agreed.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: contact.doxieday@gmail.com
We aim to respond within 24–48 business hours.