We are committed to delivering your order safely and providing a smooth shopping experience from checkout to delivery.
Order Processing
- Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
- Orders are processed Monday through Friday, excluding public holidays.
Once your order has been shipped, you’ll receive a confirmation email with tracking information (when available).
Shipping & Delivery
We proudly ship to customers in many countries around the world.
Delivery times vary depending on:
- Your delivery location
- Product availability
- Shipping carrier
- Customs processing (for international orders)
The estimated delivery time for your order will be shown during checkout or provided in your shipping confirmation email where applicable.
Please note that unexpected delays caused by customs, weather conditions, peak shopping seasons, or carrier disruptions are outside our control.
Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information so you can follow your package’s journey.
Shipping Costs
Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.
Incorrect Shipping Address
Please ensure your shipping address is accurate and complete before placing your order. DoxieDay is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided during checkout.
Customs & Import Fees
Most orders are delivered without additional charges. However, depending on the destination country, shipping method, and local customs regulations, customs duties, taxes, or import fees may apply.
Any such charges are determined by your country’s customs authority and, where applicable, are the responsibility of the customer. We recommend checking your local import regulations before placing an order.
Lost, Delayed, or Damaged Shipments
If your order is significantly delayed, arrives damaged, or you experience any delivery issues, please contact our support team. We’ll work with you and the shipping carrier to help resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please feel free to contact us.
Email: contact.doxieday@gmail.com
We aim to respond to all inquiries within 24–48 business hours.